Privacy Policy for Eazi Products

This Privacy Policy describes how your personal information is collected, used, and shared when you visit, use our app, or make a purchase from the Eazi Products website or mobile application (collectively, the “Platform”).

  1. Personal Information We Collect

When you use the Platform, we collect two main types of information:

  1. Information You Provide to Us (Account and Order Data)

This includes information you actively provide when creating an account, placing an order, or contacting us:

  • Identifiers: Your name, email address, phone number, and mailing/shipping address.
  • Transaction Information: Details necessary to process your purchase, such as products ordered and order history.
  • Account Credentials: Username and encrypted password.
  • Communications: Records of any correspondence with our customer support team.
  1. Automatically Collected Information (Device and Usage Data)

When you access the Platform, certain information is automatically collected, typically through tracking technologies like cookies:

  • Device Information: Type of device, operating system, unique device identifiers, and IP address.
  • Browsing/App Activity: Information about how you interact with the Platform, including pages or products viewed, time spent on the Platform, referral sources, and search terms used.
  • Location Data: General geographical location (city/state) inferred from your IP address.
  1. How We Use Your Personal Information

We use the information we collect to operate our business and provide you with the Service, specifically:

  • Fulfilling Orders: To process your transactions, manage payments, arrange for shipping, and provide you with invoices and order confirmations.
  • Customer Service: To communicate with you, respond to your inquiries, and provide support.
  • Account Management: To manage your registration, maintain your account, and allow access to secured areas of the Platform/App.
  • Marketing & Personalization (with consent): To provide you with information or advertising relating to our products or services we believe may interest you. This includes targeted advertising based on your usage data.
  • Improving the Platform: To analyze how users browse and interact with our products so we can optimize the Platform experience, measure marketing effectiveness, and troubleshoot technical issues.
  • Security & Legal: To detect and prevent fraud, secure our systems, and comply with applicable laws and regulations.
  1. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your data, as described above:

    • Service Providers: We share necessary data with companies that perform functions on our behalf, such as payment processors (to securely handle payments), shipping carriers (to deliver your order), and hosting providers (to run the website/app).
  • Analytics Providers: We use services like Google Analytics to help us understand how our customers use the Platform. You can read more about how Google uses your Personal Information here
  • Marketing Partners: We may share information with advertising partners (e.g., social media platforms) to serve you targeted ads or to measure the effectiveness of our campaigns.
  • Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
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  1. Your Choices and Rights

Depending on your location, you may have specific rights regarding your personal data:

  • Opt-out of Marketing: You can opt out of receiving future marketing communications from us at any time by following the unsubscribe link in the email or contacting us directly.
  • Controlling Cookies: You can usually set your browser or device settings to refuse some or all browser cookies, or to alert you when cookies are being sent. Note that if you disable cookies, some parts of the Platform may not function properly.
  • Data Access and Deletion: You may have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the information below.
  1. Data Retention

When you place an order through the Platform, we will retain your Personal Information for our records unless and until you ask us to delete this information.1

  1. Changes to This Privacy Policy2

We may update this Privacy Policy from time to time in order to reflec3t changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on the Platform.

  1. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at: support@eaziproducts.com

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